Wino Privacy Policy

At Wino, we respect your privacy and are fully committed to protecting your personal data whenever you use our platform. This Privacy Policy explains how we, Group Gaem B.V., the operator of Wino Casino, collect, use, store, and safeguard your information when you register, deposit, play, or interact with our services at https://wino.casino/. By creating an account or using Wino Casino, you agree to the practices described below.

Who We Are

Wino is owned and operated by Group Gaem B.V., licensed under the Anjouan Offshore Financial Authority (AOFA), license number ALSI-202409012-FI1. We provide our services internationally, excluding restricted jurisdictions, and we are the data controller responsible for your personal information whenever you play at casino Wino.

Information We Collect

We collect several categories of information to operate Wino casino online securely and to comply with our legal and regulatory obligations.

Information You Provide to Us

• We collect your full name, date of birth, address, email, and phone number during registration for Wino casino login access.
• We gather identity verification documents, such as government-issued ID, proof of address, and payment method details, as part of our KYC procedures.
• We record communications you send us through email, live chat, or our contact form.

Information We Collect Automatically

• We track your gameplay activity, including slots played, bets placed, and sports betting history, to personalise your experience with Wino slots and other games.
• We collect technical data such as your IP address, browser type, device information, and operating system when you access Wino casino online.
• We use cookies and similar technologies to recognise you and improve navigation across desktop and mobile versions of our platform.

Information From Third Parties

We may receive information from payment providers, identity verification services, and fraud-prevention partners to confirm your identity and protect your account when you use Wino casino bonus offers or make transactions.

How We Use Your Information

We use the data we collect for the following purposes:

• We process your information to create and manage your account, including access to Wino casino login and account settings.
• We use your data to process deposits and withdrawals via Visa, Mastercard, American Express, Apple Pay, Revolut, giropay, SOFORT, Instant Bank Transfer, and cryptocurrencies including BTC, ETH, LTC, and USDT.
• We verify your identity and age to comply with anti-money laundering and responsible gambling regulations.
• We personalise promotions, including the Wino casino no deposit bonus offers, welcome packages, and VIP cashback programmes.
• We analyse your activity to detect fraud, prevent bonus abuse, and protect the integrity of our services.
• We send you service-related communications, including updates about your account, transactions, and customer support responses.
• We use your data to improve our game selection from providers such as Pragmatic Play, Play'n GO, Microgaming, Betsoft, and many others featured on Wino.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of our contract with you when you use Wino casino services.
• Compliance with our legal and regulatory obligations under our Anjouan licence.
• Our legitimate interests in preventing fraud, securing our platform, and improving our services.
• Your consent, where required, such as for marketing communications or certain cookie categories.

How We Share Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors and financial institutions to complete deposits and withdrawals.
• Identity verification and fraud-prevention providers to confirm your eligibility to play at Wino.
• Regulatory authorities, including the Anjouan Offshore Financial Authority, when legally required.
• Game and live casino providers, such as Winfinity, Iconic21, and Vivo Gaming, strictly for service delivery purposes.
• Professional advisors, auditors, or law enforcement agencies where necessary to comply with the law.

We require all third parties who process data on our behalf to maintain appropriate confidentiality and security standards.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to comply with our legal, tax, and regulatory obligations. We may retain certain records, including transaction and identity verification data, for a minimum period required by anti-money laundering regulations, even after account closure.

International Data Transfers

As we operate internationally, we may transfer your personal data outside your country of residence to jurisdictions where we or our service providers operate. Whenever we transfer your data internationally, we take appropriate steps to ensure it remains protected in line with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact us at support@wino.casino. If you have concerns regarding a complaint about how we handle your data, please reach out to complaints@wino.casino.

Data Security

We use industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. We restrict access to your information to authorised personnel only and continuously monitor our systems to prevent security breaches across Wino casino online.

Cookies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse traffic across our website. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of Wino casino services.

Responsible Gambling and Data Protection

We take responsible gambling seriously and may use your account and activity data to identify patterns that suggest at-risk behaviour. If you wish to self-exclude, you can contact us at support@wino.casino, and we will process your request in accordance with our responsible gambling procedures.

Children's Privacy

Our services are strictly intended for individuals who are of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take immediate action to delete any such data if identified.

Restricted Jurisdictions

We do not offer our services to residents of restricted countries, including but not limited to the USA, United Kingdom, Netherlands, France, Australia, Spain, Germany, and other jurisdictions listed in our Terms and Conditions. We prohibit the use of VPNs, proxies, or similar location-masking tools to access Wino casino from restricted territories, and we reserve the right to refuse service to any customer at our discretion.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly to stay informed about how we protect your data when you play at Wino.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@wino.casino. For complaints related to data handling, please reach out to complaints@wino.casino. We are here to assist you and ensure your experience with Wino casino remains safe, transparent, and secure.