Wino Terms and Conditions

Welcome to Wino, an online gaming platform operated by Group Gaem B.V. under license ALSI-202409012-FI1 issued by the Anjouan Offshore Financial Authority (AOFA). By creating an account, accessing wino.casino, or using any of our services, you agree to be bound by these Terms and Conditions. We ask that you read this document carefully before you register, deposit, or play at Wino Casino, as it governs your entire relationship with us.

Acceptance of These Terms

By registering with us, you confirm that you have read, understood, and accepted these Terms and Conditions in full. If you do not agree with any part of this document, you must refrain from using casino Wino services. We reserve the right to amend these terms at any time, and continued use of your account after any changes constitutes your acceptance of the updated version.

Eligibility Requirements

• You must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher.
• You must be registering an account for personal, non-commercial use only.
• You must not be located in a restricted territory when you access our services.
• You must provide accurate, complete, and truthful information during registration.

Restricted Jurisdictions

We do not accept players from the United States, the Netherlands, France, the United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, the Dutch West Indies (Aruba, Bonaire, Saba, Statia, St Martin and Curaçao), any FATF blacklisted country, any sanctioned country, or any jurisdiction where the Central Government of Curaçao deems online gambling illegal or blacklisted. Residents of the United Kingdom are not permitted to use Wino Casino UK access points, and any attempt to bypass this restriction is a breach of these terms. We may refuse service to customers from any further country at our discretion. The use of VPNs, proxies, or any location-masking service to circumvent these restrictions is strictly prohibited and may result in immediate account closure and forfeiture of funds.

Account Registration and Login

To play at Wino, you must complete our registration process and create a single personal account. Multiple accounts per person are not permitted. Once registered, you can use your Wino casino login credentials to access your account, deposit funds, claim promotions, and play our full library of games. We recommend keeping your login details confidential and notifying us immediately at support@wino.casino if you suspect unauthorised access to your account.

We verify identity through our Know Your Customer (KYC) procedures, which are triggered upon your first withdrawal request. We may request identification documents, proof of address, and proof of payment method at any stage of your relationship with us. Failure to provide requested documentation may result in withdrawal delays or account suspension.

Deposits and Withdrawals

Our minimum deposit is €20, and we accept Visa, Mastercard, American Express, Apple Pay, Revolut, giropay, SOFORT, Instant Bank Transfer, and cryptocurrencies including BTC, ETH, LTC, and USDT. All balances, deposits, and withdrawals are processed in EUR unless another currency is offered at the point of deposit based on your country of registration. Winnings are credited and paid only in the currency in which the corresponding bets were placed.

The minimum withdrawal amount is €100 or its currency equivalent for bank transfers, e-wallets, and cryptocurrency. Withdrawal limits are set at €1,000 per day and €10,000 per month, with net winnings capped at €100,000 per day across all bets, wagers, bonuses, and promotions. We permit only one pending withdrawal per payment method and one withdrawal request every 24 hours. We process withdrawal requests within 3 banking days, though payment channels, additional verification, or public holidays may extend this period. We may refuse a withdrawal if the total amount wagered is lower than your last deposit, as we require every deposit to be wagered at least once before payout.

Bonuses and Promotions

We offer a range of promotions, including our Slots Welcome Package of up to 600% across your first five deposits, our Sports Welcome Package, and recurring weekly offers for both slots and sports betting. Full terms for each promotion are displayed in our promotions box, and by opting in, you accept the specific wagering requirements, maximum bet limits, and game restrictions attached to that bonus.

• The maximum stake while any bonus is active is €2 per bet; higher stakes forfeit related winnings.
• Maximum winnings from a deposit bonus are capped at 25x the bonus amount.
• Maximum winnings from a non-deposit bonus are capped at 10x the bonus amount, and a successful deposit is required before withdrawal.
• Only one bonus may be active on your account at any time.
• Unused bonus funds expire one month after issue.
• Sports bets, table games, and video poker do not contribute towards wagering requirements.

We consider bonus abuse, including multi-accounting or staking the majority of a balance on a single bet, a serious breach of these terms. Such conduct may lead to forfeiture of bonus funds and winnings, removal from future promotions, or termination of your account. Any Wino casino no deposit bonus is subject to the same abuse-prevention rules and requires a verified deposit before funds can be withdrawn.

Games and Sportsbook

Our platform features over 3,000 slot titles and a combined library of 2,200 to 4,000+ games from leading studios such as Pragmatic Play, Nolimit City, Hacksaw Gaming, Play'n GO, Microgaming, and many more. When you play Wino slots, you agree that outcomes are determined by certified random number generators, and we make no guarantee of winnings on any individual session. We also operate a sportsbook covering more than 40 disciplines, including football, tennis, and esports-adjacent markets, subject to a minimum odds requirement of 1.80 for any bet placed under a sports bonus.

Responsible Gaming

We are committed to promoting responsible gambling and offer tools such as deposit limits, self-exclusion, and reality checks. If you feel your gambling has become problematic, we encourage you to contact us at support@wino.casino to discuss self-exclusion options. We take our duty of care seriously and will always act to support customers who require assistance.

Wino Casino App and Platform Access

We provide access via desktop and mobile browsers, with no download required for our Wino casino app-style experience. Our platform is optimised for smooth performance across devices, and you can enjoy the full range of casino Wino services directly through your browser.

Sister Sites and Group Ownership

Wino Casino is operated by Group Gaem B.V., which may operate other platforms under the same corporate group. Any references to Wino casino sister sites or a Wino casino sister site elsewhere online do not imply shared accounts, balances, or bonus eligibility unless explicitly stated by us. Each platform, including any associated with Wino mania casino branding, operates under its own independent terms.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to Wino casino online at all times. We are not liable for losses arising from technical failures, third-party payment issues, or circumstances beyond our reasonable control. Nothing in these terms excludes liability that cannot be limited under applicable law.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory, operational, or commercial changes. We will publish the revised version on our website, and it is your responsibility to review it regularly. Continued use of your account after changes are published constitutes acceptance of the updated terms.

Contact Us

If you have questions regarding these terms, please reach out via LiveChat, our contact form, or email us at support@wino.casino for general enquiries or complaints@wino.casino for complaints. Our support team is available 24/7 to assist you.